Shipping policy

Welcome to ZYN Shop! We’re committed to providing you with a smooth and reliable shopping experience. Please review our shipping policy to understand how we handle orders, shipping, and delivery.

Order Processing Time

  • Standard Orders: Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays). Orders placed after 3 PM will be processed the next business day.
  • High Volume Periods:  During peak seasons (such as holidays, Black Friday, and other promotional events), processing times may be longer than usual due to the increased volume of orders. We recommend placing your orders early to avoid any delays.

Shipping Methods & Delivery Times

We offer several shipping options to meet your needs:

  • Standard Shipping (3-7 Business Days): Delivery typically takes between 3 to 7 business days once your order has been processed and shipped. Shipping times may vary depending on your location.

Please note that delivery times are estimates and may vary due to external factors, including weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Rates

Shipping rates are calculated based on your chosen shipping method and the delivery destination. The exact shipping cost will be displayed at checkout before you complete your purchase.

  • Standard Shipping: $6.99

International Shipping

ZYN-Shop.com proudly ships worldwide! We offer international shipping to most countries. Shipping rates and delivery times will vary based on your location and the shipping method selected at checkout. Please note that international customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Customs Fees 

International customers are responsible for any customs duties, taxes, or import fees imposed by their country’s government. These fees are not included in the shipping cost and are due upon arrival. Please check your country’s customs regulations before placing an order.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking information. You can track your order's progress through the carrier’s website. If you have any issues with tracking, please contact our customer service team for assistance.

Shipping Restrictions

Due to various state regulations, we may be unable to ship certain products to specific locations. If your order contains restricted items, you will be notified during the checkout process.

Delivery Issues

If your package is lost, stolen, or damaged during shipping, please contact us immediately at [email protected] with your order number, photos of the damaged goods (if applicable), and any other relevant details. We will coordinate with the shipping carrier to resolve the issue as quickly as possible.

Returns & Refunds

For information on returns and refunds, please refer to our Return Policy.  All returns must be requested within 30 days of receiving your order. Refunds are processed once the returned item is received and inspected.

Contact Us

If you have any questions or concerns about your order or our shipping policy, please don't hesitate to contact us at:   

Our customer service team is available Monday to Friday, 9 AM to 6 PM . If you contact us outside of these hours, we will respond as soon as possible on the next business day.

Thank you for shopping with zynshoponline.com! We appreciate your business and are committed to ensuring your satisfaction.