Return policy

ZYN Return Policy

At zynshoponline.com, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return process.

1. Eligibility for Returns

  • Timeframe: Items must be returned within 30 days from the date of delivery.
  • Condition: Products must be in their original, unopened, and unused condition, with all packaging, labels, and tags intact. We cannot accept returns for products that are damaged, opened, or missing packaging.
  • Receipt: A valid proof of purchase is required for all returns.

2. Non-Returnable Items

  • Any products that have been opened or used.
  • Items marked as final sale or clearance.
  • Gift cards. 
  • Health-related items (such as nicotine pouches) that have been opened due to hygiene and safety regulations.
  • Perishable items (such as food or drinks).
    This ensures that all customers are clear about what items cannot be returned.

3. How to Initiate a Return

  • Contact Us: Email our customer service team at [email protected] to request a return authorization. Please include your order number and a brief description of the reason for the return.
  • Return Authorization: Once approved, you will receive a return authorization number and detailed instructions on how to return your item(s).
  • Shipping: Customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure your return is received.

4. Refunds

  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., for items not in their original condition or missing parts).
  • Refund Processing Time: Once your return is received and inspected, we will process your refund within 7-10 business days. Please note that depending on your payment provider or bank, it may take a few additional business days for the refund to appear in your account.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

6. Damaged or Defective Items:
If you receive a damaged or defective product, please contact us within 7 days of delivery. To help us process your claim quickly, please provide:

  • Your order number

  • Photos of the damaged or defective item

  • A brief description of the issue
    We will issue a replacement or a full refund, including any applicable shipping costs.

7. International Returns

Please note that for international returns, customs duties, taxes, and import fees are non-refundable. Customers are responsible for the return shipping costs, including any applicable duties and taxes imposed by the destination country. These fees are beyond our control and cannot be reimbursed.

8. Contact Us

Our customer service team is available Monday to Friday, 9 AM to 6 PM . We will respond to your inquiry as quickly as possible during business hours. Any inquiries made outside of these hours will be addressed on the next business day.

For any questions or concerns regarding your return, please contact our customer service team at [email protected].